Welcome to Mystery Peru

Terms And Conditions

Dear Friends Welcome to Mystery Peru !!!

Our dedicated team are ready to answer your questions and queries. For availability enquiries e-mail us and a member of our helpful team will get back to you. To help us process your enquiry as efficiently as possible please don't forget to include the name of the tour you require, the date you wish to take the tour, the number of passengers and your collection/return preferences. If you have any other queries please do not hesitate to e-mail us.

Reservations:

All reservations should be requested via fax or e-mail to our main office, and we will answer back within the next 24 hours.

Additional information:

  • Confirmation of the excursion will be received at time of booking.
  • All tours are operated in English unless otherwise stated.
  • All your personal information is required at the moment of your booking.

Travel voucher:

  • For every confirmed booking you will be required to print a voucher for presentation upon your arrival in Lima or at the destination where the services provided take place.
  • You will receive an electronic voucher via e-mail once your booking is confirmed.

Local Operator Information:

  • We will send you a complete operator information, including phone numbers at your destination in Lima or at the destination where the services provided take place..
  • Our Managers select only the most experienced and reliable operators in each destination, removing the guesswork for you, and ensuring your peace of mind.

Forms of Payment:

In order to ensure reservations for hotels, flights, bus tickets, guides equipment, etc and to cover our administration costs we require a 100% payment deposit to be paid.

We have 3 different options of payment:

1º On-Line Payment

Click on Payment On-Line botton located on the left side to see how.

2º Through our bank account in Peru

Deposits are to be paid by Bank Direct Transfer into our bank account, and all bank transfer fees are to be paid direct by the client. If making a deposit from abroad, the bank will charge you a fixed rate for your transaction.

Our Bank Account Details:

Account Name: MYSTERY PERU
Account Number in US $ 440-1542769-1-77
Name of Bank: Banco de Crédito del Perú
Address of Bank: Lima Street 415 - Nazca /Peru.

When making a deposit from abroad, it is very likely that your bank assistant ask you for an international code called SWIFT. If so, here is our SWIFT CODE: BCPLPEPL

3º WESTERN UNION

Another way to do your payment from abroad and avoid high bank charges or taxes,  is using WESTERN UNION, a global transfer service that has a large network of offices around the world.  For further information visit:

http://www.westernunion.com/index_consumer.asp

In case you decided to do your payment via WESTERN UNION, we kindly ask you to send us the code number of your Western Union transaction after you have made your deposit, along with the complete name of the sender.

This is the name of the receiver in Peru:

  • Names: Carlos Enrique
  • Last Names: Levano Alarcon.
  • ID: 22101657.
  • Address: Ignacio Morsesky 126 - Nazca.
  • Telephone: 0051+56+522379
  • Destination: Nazca - Peru

As soon as your bank transaction had been made, we will send you an electronic voucher confirming all the services requested.

Cancellation:

Less than 7 days prior to time of departure: 100 % cancellation charge
Between 8 – 15 days prior to time of departure: 50% cancellation charge
Between 16 – 30 days prior to time of departure: 15% cancellation charge
More than 30 days prior to time departure: No cancellation charge

Note: If doing the Inca Trail, or any other trek around Cusco, we will require a non-refundable trek deposit of US$150 per person.

Responsability:

MYSTERY PERU will take all reasonable care in providing service to our clients to avoid accident, illness, loss of personal property and will only employ suitably qualified staff. We accept responsibility for the actions of our own employees. MYSTERY PERU cannot however be responsible for any action or event that was unforeseeable or unavoidable. We also cannot be responsible for improper acts by clients or other third party.

MYSTERY PERU does not take responsibility for unfavorable weather conditions, accidents, illness, injury, loss of personal items, natural catastrophe, additional costs, strikes, etc. It is the clients responsibility to carry insurance to cover these types of events. We reserve the right to modify or cancel the program due to any of the unforeseen conditions listed above.