Cancellation and Refund Policy

Free cancellation (minus 5% administrative costs): if you notify your cancellation request within the first 24 hours after your purchase and the tour starts more than 3 calendar days away, you receive a full refund minus a 5% administrative fee.

Free cancellation (minus 8% administrative costs): if you notify your cancellation request more than 10 calendar days before the tour starts, you receive a refund minus an 8% administrative fee.

Partial refund (50%): if you notify your cancellation request between 10 and 3 calendar days before the tour starts (both included), you receive 50% of the amount paid.

No refund: if you cancel less than 3 calendar days before the tour, on the same day of the tour or if you do not show up, no refund is available, because by then the costs have already been paid directly to all the suppliers (airlines, transport, guides, hotels and entrance tickets).

Refunds are issued using the same payment method you used for the purchase, within the timeframe set by the payment provider.

Administrative fees cover the non-recoverable costs of processing the booking and the payment transaction.

If your cancellation is caused by an unforeseen or force majeure situation and you paid for your tickets and booking with a VISA card, you may be able to recover up to 100% of the amount paid through the insurance benefits that VISA offers to its cardholders.

We recommend visiting the insurance section of your VISA card to review the coverage and requirements. We will be glad to help you gather the documentation the insurer requests, but we cannot guarantee any outcome: the final decision depends entirely on the insurance provider.

To start a cancellation, sign in to your account and complete the cancellation request form. There you can select the tour you booked, tell us the reason, and see the estimated refund based on the date of your request.

Your request is only effective once we receive it through the form or in writing. The date we receive it determines which refund tier applies.

Mystery Peru, Hacienda Curve Alto S/n, Nazca, Peru 08000. Email [email protected].