Terms and Conditions and Tourism Services Contract

Provider: KL Viaggi Mystery Peru Adventure E.I.R.L., Peruvian tax ID (RUC) 20534946415, trading as Mystery Peru, with registered address at Hacienda Curve Alto S/n, Nazca, Ica, Peru 08000, represented by its manager (hereinafter "Mystery Peru" or "the Provider"). Email: [email protected].

Customer: the person who makes the booking and pays. The person booking declares to be of legal age, to have the capacity to contract and to act on their own behalf and on behalf of the other passengers included in the booking, whom they must inform of this contract. The customer is responsible for the accuracy and completeness of the data provided.

Mystery Peru undertakes to organize and provide the customer with the tourism services of the booking (tours, packages, Nazca Lines flights, transfers, guides, entrance tickets, accommodation or others) with the characteristics, date, itinerary and conditions stated on the tour or package page and in the confirmation sent. Whatever is not listed as included is not part of the service.

Some services are performed by third parties, such as airlines, transport companies, hotels and guides. Mystery Peru selects and coordinates them and is liable to the customer for the organization of the booking under this contract. Each third party also applies its own operating and safety conditions.

The contract is entered into at a distance and is formed when Mystery Peru receives payment (or the first agreed payment) and sends the customer's email the confirmation with the voucher. Bookings made by WhatsApp or email are formed when we send that confirmation in writing.

Ticking the acceptance box, paying and confirming by electronic means express the customer's will to contract and have the same value as their signature. This contract, the service page, the Cancellation and Refund Policy and the Privacy Policy form a single agreement. If they differ, the booking confirmation prevails over the service page.

Each booking is governed by the version of this contract in force at the time of booking. Mystery Peru keeps a record of the acceptance (date, time and booking details). The contract is drafted in Spanish: versions in other languages are courtesy translations and, if they differ, the Spanish text prevails.

Prices are per person and in the currency shown, for private tours unless stated otherwise. The price includes what is listed as included on each tour page and nothing else. Prices and promotions may change without notice but do not affect bookings already confirmed.

Amounts shown in another currency are for reference. Payment is taken in the currency shown at checkout, and your card issuer may apply its own fees or exchange rate.

Some charges are collected by third parties at the destination and are not included in the price: airport fees for the Nazca Lines flights, entrance tickets stated as excluded and tips. The current amount is shown on each tour page when confirmed by the operator; otherwise it is confirmed at booking.

Card payments are processed online by Izipay with instant confirmation, and Mystery Peru does not store your card number. Other methods, such as bank transfer, are agreed with our team and the booking is confirmed once funds arrive. If payment is declined or not credited, the booking is not confirmed.

We issue the electronic payment receipt in accordance with Peruvian tax rules. If you need an invoice, you must provide your billing details when booking.

Date changes requested at least 7 calendar days before the tour are free of charge, subject to availability. If there is no availability or the request arrives later, it is treated as a cancellation request.

The customer may cancel through the cancellation request form in their account or in writing to [email protected]. The request is effective when we receive it, and the date of receipt determines the refund tier. Time limits are counted in calendar days.

Within the first 24 hours after purchase, provided the tour starts more than 3 calendar days away: full refund minus 5% administrative costs.

More than 10 calendar days before the tour starts: refund minus 8% administrative costs.

Between 10 and 3 calendar days before the tour starts, both included: 50% of the amount paid is refunded.

Less than 3 calendar days before, on the day of the tour or if the customer does not show up: no refund, because by then the costs have already been paid to the suppliers (airlines, transport, guides, hotels and entrance tickets).

Our team reviews each request before processing the refund, which is made by the same payment method as the purchase within the time set by the payment gateway and the issuing bank. Administrative costs cover the non-recoverable costs of handling the booking and the payment. The Cancellation and Refund Policy develops these rules and is part of this contract.

Nothing in this clause limits the consumer's non-waivable rights or what clause 7 provides for cancellations or changes made by Mystery Peru.

Nazca Lines flights depend on weather and air traffic control. If a flight cannot operate, we reschedule it the same day or the next day when possible; if not, the customer receives a full refund of the flight.

If we must cancel or change a service for operational, safety or force majeure reasons, we offer an alternative date, an equivalent service or a full refund of what was paid for the service not provided, at the customer's choice.

We are not liable for costs outside the tour, such as flights or hotels the customer booked separately that are affected by the cancellation, except in cases of willful misconduct or inexcusable fault.

Carry a valid passport or ID: airlines and transport operators in Peru require it on the day of the tour.

Arrive at the meeting point at the agreed time. Late arrival may mean losing the tour without refund.

Tell us in advance about health, mobility or dietary conditions so we can adapt the tour or advise you. Nazca flights and high-altitude tours have restrictions for certain conditions.

Respect the weight limit on Nazca flights: a surcharge may apply above the limit stated on the tour page.

Follow the safety instructions of guides, pilots and drivers. Minors must travel accompanied by a responsible adult.

Failure to comply with these obligations that prevents the service from being provided does not entitle the customer to a refund.

Tours include activities at altitude, in the desert and on dunes, light aircraft flights and hiking, which involve inherent risks that the customer knows and accepts when booking, without prejudice to Mystery Peru's liability for failing its duties of safety and care.

We recommend travel insurance covering cancellation, medical care and high-altitude activities.

Mystery Peru is liable for the proper performance of the services it organizes and for compliance with this contract and the applicable tourism and consumer protection rules.

It is not liable for failures caused by the customer, by third parties outside its control, or by unforeseeable events or force majeure, such as weather conditions, road closures, strikes, natural disasters, closures ordered by the authorities or health emergencies.

Where the law allows liability to be limited, compensation for services not provided or poorly provided is limited to the price paid for that service. This limit does not apply in cases of willful misconduct or inexcusable fault and does not affect consumer rights.

The customer has the rights recognized by Law No. 29571, the Peruvian Consumer Protection and Defense Code, including receiving truthful, sufficient and timely information and having what was offered and agreed fulfilled. Nothing in this contract limits them.

You may file a complaint at any time by writing to [email protected] with the subject "Complaint", or in the establishment's Complaints Book. We will reply in writing within the time set by the Complaints Book Regulation. You may also go to INDECOPI, the Peruvian consumer protection authority.

The processing of your personal data is governed by our Privacy Policy and by Law No. 29733, the Personal Data Protection Law, and its Regulation. By accepting this contract, the customer acknowledges having read that policy.

Communications are sent to the email address and WhatsApp number given in the booking. The customer must keep them up to date and check their spam folder. Booking messages (confirmations, vouchers, changes and reminders) are part of the service.

Texts, photos and designs on mysteryperu.com belong to Mystery Peru or its licensors and may not be reused without permission.

This contract is governed by the laws of the Republic of Peru. The parties will try to resolve any dispute directly, first with our team. If that fails, the customer may go to INDECOPI and, failing that, to the competent courts of Peru. For consumers living abroad, the mandatory consumer protection rules of their country that cannot be excluded by contract are respected.

If any clause is found invalid, the others remain in force. Changes to this contract are published on this page with their date and apply to later bookings. The booking is personal: to change the holder or the passengers, notify us in writing.

KL Viaggi Mystery Peru Adventure E.I.R.L. (Mystery Peru), RUC 20534946415, Hacienda Curve Alto S/n, Nazca, Ica, Peru 08000. Email [email protected].